{"id":25233,"date":"2022-08-18T09:21:36","date_gmt":"2022-08-18T08:21:36","guid":{"rendered":"https:\/\/www.riptidespas.com\/?page_id=25233"},"modified":"2022-09-08T07:23:17","modified_gmt":"2022-09-08T06:23:17","slug":"privacy-statement","status":"publish","type":"page","link":"https:\/\/www.riptidespas.com\/en\/privacy-statement\/","title":{"rendered":"Privacy Statement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25233\" class=\"elementor elementor-25233\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4bc91c elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f4bc91c\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-244ab75\" data-id=\"244ab75\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23a0ea3 elementor-widget elementor-widget-image\" data-id=\"23a0ea3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1920\" height=\"600\" src=\"https:\/\/www.riptidespas.com\/wp-content\/uploads\/2022\/08\/Banner-Privacy.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.riptidespas.com\/wp-content\/uploads\/2022\/08\/Banner-Privacy.jpg 1920w, https:\/\/www.riptidespas.com\/wp-content\/uploads\/2022\/08\/Banner-Privacy-300x94.jpg 300w, https:\/\/www.riptidespas.com\/wp-content\/uploads\/2022\/08\/Banner-Privacy-1024x320.jpg 1024w, https:\/\/www.riptidespas.com\/wp-content\/uploads\/2022\/08\/Banner-Privacy-768x240.jpg 768w, https:\/\/www.riptidespas.com\/wp-content\/uploads\/2022\/08\/Banner-Privacy-1536x480.jpg 1536w, https:\/\/www.riptidespas.com\/wp-content\/uploads\/2022\/08\/Banner-Privacy-600x188.jpg 600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b5b97a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2b5b97a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ebac757\" data-id=\"ebac757\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f345b5 elementor-widget elementor-widget-heading\" data-id=\"6f345b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Riptide Privacy Policy\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b88d293 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b88d293\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6189f2d\" data-id=\"6189f2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dce473 elementor-widget elementor-widget-text-editor\" data-id=\"7dce473\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-family: raleway;\">This Privacy Policy provides information on how Riptide Pools Limited (RTP) uses the information that you give us.<\/span><\/p><p><span style=\"font-family: raleway;\">RTP is committed to ensuring that any personal information that we hold is protected. If we ask you to provide us with any personal information, you can be guaranteed that this information will be used in accordance with this Privacy Policy.<\/span><\/p><p><span style=\"font-family: raleway;\">Please read this Privacy Policy carefully and ensure that you understand it because your acceptance is believed to occur when you first use our website.<\/span><\/p><p><span style=\"font-family: raleway;\"><strong><u>What information do we collect from you?<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">Generally, we collect the following information:<\/span><\/p><ul><li><span style=\"font-family: raleway;\">Your name<\/span><\/li><li><span style=\"font-family: raleway;\">Contact details such as email address, telephone numbers (both landline and mobile), and address<\/span><\/li><li><span style=\"font-family: raleway;\">When you visit our website we will retain details such as traffic data, location data, weblogs and other communication data, and the resources that you access, please see the Cookie information below.<\/span><\/li><\/ul><p><span style=\"font-family: raleway;\"><strong><u>How do we collect this information?<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">Personal information is collected in the following ways:<\/span><\/p><ul><li><span style=\"font-family: raleway;\">Telephone calls \u2013 during an inbound telephone call, you might provide us with the personal information listed above.<\/span><\/li><li><span style=\"font-family: raleway;\">Email \u2013 if you email us with personal information, we usually keep a record of this along with any correspondence<\/span><\/li><li><span style=\"font-family: raleway;\">\u2018Contact Us\u2019 form on our website \u2013 if you use this form, we usually keep a record of this along with any correspondence<\/span><\/li><li><span style=\"font-family: raleway;\">Website \u2013 by visiting our website we may obtain analytic information which we may use to update our website in order to improve the user experience<\/span><\/li><li><span style=\"font-family: raleway;\">Social Media \u2013 if you contact us or provide your details via our social media pages<\/span><\/li><\/ul><p><span style=\"font-family: raleway;\"><strong><u>Who might we share your information with?<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">We do not share your information with any other organisations\/websites for marketing, market research or commercial purposes.<\/span><\/p><p><span style=\"font-family: raleway;\">We would only pass on your personal information if we have your express permission from you do so.<\/span><\/p><p><span style=\"font-family: raleway;\"><strong><u>What do we do with your information?<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">Our use of your personal data will always have a lawful basis, for example:<\/span><\/p><ul><li><span style=\"font-family: raleway;\">Our performance of a contract with you and managing your account<\/span><\/li><li><span style=\"font-family: raleway;\">Supplying our services to you<\/span><\/li><li><span style=\"font-family: raleway;\">Replying to emails from you<\/span><\/li><li><span style=\"font-family: raleway;\">Analysing the use of our website to make improvements to the user experience on our website<\/span><\/li><\/ul><p><span style=\"font-family: raleway;\"><strong><u>How long do we keep hold of your information?<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">All personal data is stored securely for no longer than is necessary.<\/span><\/p><p><span style=\"font-family: raleway;\">Generally, your data is stored within the European Economic Area (EEA).\u00a0 If we do store data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998.<\/span><\/p><p><span style=\"font-family: raleway;\"><strong><u>How can you access the information we hold about you?<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">You can contact us at any time to request the personal details we hold about you.\u00a0 No fee is payable and we will provide you with any and all information we hold.<\/span><\/p><p><span style=\"font-family: raleway;\">In addition, you can ask us to delete this data from our records. \u00a0To request the personal details we hold please make a request to us in writing and we will respond within 7 working days. Please address your letter to: The Data Protection Officer, Riptide Pools Ltd, 41 Robjohns Road, Chelmsford, CM1 3AG.<\/span><\/p><p><span style=\"font-family: raleway;\"><strong><u>Use of Cookies<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">Our website may place or access Cookies on your computer or device and they are only used by us.\u00a0 We use Cookies to improve the user experience on our website.\u00a0 We do not use third party advertising on our website so third party Cookies should not be placed on your computer or device as a result of visiting our website. In addition, our website uses analytics services by Google and others, who also use Cookies; this is a set of tools used to collect and analyse usage statistics that enable us to better understand how users use our website.<\/span><\/p><p><span style=\"font-family: raleway;\">We use cookies to ensure that you get the most out of our site. Cookies are small text files which we store on the divide you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your \u201csession\u201d. Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.<\/span><\/p><p><span style=\"font-family: raleway;\">If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject using your internet browser settings please consult the \u2018help\u2019 section of your internet browser (or alternatively visit\u00a0<a href=\"http:\/\/www.aboutcookis.org\/\">http:\/\/www.aboutcookis.org<\/a>). Please note that, if you do set your internet browser to reject cookies, you may not be able to access all of the functions of our website.<\/span><\/p><p><span style=\"font-family: raleway;\"><strong><u>Contacting us<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">If you have any questions about our website or this Privacy Policy, please contact us by email at info@riptidepools.co.uk, by telephone on 01245 265036 or write to us at Riptide Pools Ltd T\/A Hot Tub Barn, 41 Robjohns Road, Chelmsford, CM1 3AG.<\/span><\/p><p><span style=\"font-family: raleway;\"><strong><u>Changes to our Privacy Policy<\/u><\/strong><\/span><\/p><p><span style=\"font-family: raleway;\">This Privacy Policy may be change from time to time (for example, if there is a change in the law).\u00a0 We recommend that you check this page regularly.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Riptide Privacy Policy This Privacy Policy provides information on how Riptide Pools Limited (RTP) uses the information that you give us. 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